A close-up, high-angle shot of a printed Airbnb Guest Guidebook resting on a light wood coffee table with a white textured cushion. The guidebook features a scenic city photo on the cover and the red Airbnb logo in the top right corner.

What Is Airbnb and How Does It Work?

Harmonic is a partner of Dwellsy.

When booking a temporary stay, looking for flexible housing, or considering ways to earn from your space, understanding how Airbnb works can lead to better decisions. This article explains what to expect and how to use it effectively.

What Is Airbnb?

Airbnb is an online platform that hosts use to offer unique stays, experiences, and services to guests. Airbnb started with homes, but now it actually has hotels, experiences and services too. In terms of hotels, it is focusing on boutique and independent hotels. 

Understanding how Airbnb works is essential before booking or hosting. The platform has specific processes for payments, cancellations, refunds, and communication that differ from traditional rentals or hotels.

Advantages of Airbnb

  • Flexibility: Guests can find short term stays for a weekend or long term stays for a month or longer. This is particularly useful for people relocating, working remotely, or staying temporarily between leases
  • Variety: Airbnb listings range widely in size, location, and price. A guest might rent a small studio in a city center or an entire home in a residential neighborhood
  • Value: In many markets, especially for weekly stays or group travel, Airbnb can be an affordable option.
  • Amenities: Many properties on Airbnb include kitchens, laundry facilities, and workspaces. For guests, this can make a stay feel more like a traditional apartment rather than temporary lodging
  • Transparency: Reviews are available for listings and hosts before booking

Understand Airbnb Host Cancellation Options

While Airbnb offers flexibility, it also has limitations guests should consider before booking. For example, a host can choose different cancellation policies on Airbnb, which impacts a guests ability to be refunded should they cancel. 

These policies range from flexible to strict. The Airbnb service fee is refundable if the guest cancels before the reservation’s free cancellation period ends or if your host decides to refund you in full after you cancel. It’s essential that a guest understand the hosts’ cancellation policy before they book and if necessary buy additional trip insurance protection, now offered through Airbnb in some countries.

Quality also can vary between listings. Unlike hotels with standard services, each property depends on the individual host, cleaner or property management company, so cleanliness, amenities, and communication can differ — even between listings with similar ratings. However, Airbnb has review systems, host standards, and verification processes to help maintain quality and consistency across the platform. They also introduced a Guest Favorite badge, which are the most loved listings on the platform according to guests. 

How Airbnb Works for Guests

How to Find the Best Stays on Airbnb 

Using Airbnb as a guest involves searching, booking, paying, and completing the stay through the platform.

The most reliable properties include detailed photos and accurate descriptions, high ratings and recent positive reviews, clear house rules and transparent pricing with total cost shown. That Guest Favorite badge and Superhost status is also common on top listings.

Airbnb Long-term Stays

Long?term or “monthly” stays (bookings of 28 days or more) are popular with remote workers, students, and people relocating. These often include discounted monthly rates, though cancellation terms may differ from standard leases. Guests usually pay upfront, and cancellation rules often require at least 30 days’ notice. 

How to Get Money as a Renter

Airbnb can help renters to earn extra money by hosting.

Before listing a rental property, tenants should:

1) Check their lease agreement
2) Obtain landlord approval
3) Confirm local regulations

Some landlords have joined the Airbnb-friendly program, which is designed to make it easier for renters to host their homes on Airbnb with rules set by their property. This model creates a structured way for renters to generate extra income and have greater flexibility while the property maintains controls and visibility over Airbnb activity in their community. 

Airbnb Protections

Airbnb also provides AirCover for Guests, which offers protection if a listing is inaccurate, unsafe, or canceled by a host before check?in. Under AirCover, Airbnb may issue refunds or assist with rebooking.

Refund disputes generally must be filed within a short window after check?in, so it’s best to report issues promptly.

Airbnb Security Tips

  • Communicate only through the Airbnb platform
  • Do not send payments outside of Airbnb  – its against the terms of service agreement
  • Review the host’s profile and read guest reviews
  • Read house rules thoroughly to avoid misunderstandings
  • Document issues with photos if problems arise

How Airbnb Works for Hosts

How to Rent Your Home on Airbnb

To rent a home on Airbnb, a host creates an account and publishes a listing. The listing includes photos, a description, amenities, house rules, availability, and pricing. Strong photos and accurate descriptions significantly influence booking rates.

Hosts can choose whether bookings are instant or require approval. Once a reservation is confirmed, Airbnb collects payment from the guest and releases funds about 24 hours after check?in, minus  service fees and taxes. Actual processing time may vary by payout method and country.

Pricing for Rentals on Airbnb

Airbnb offers automated pricing tools that suggest rates based on market data. However, hosts maintain full control over pricing. In practice, nightly rates vary based on season, demand, and local competition, and hosts may also add cleaning, pet and extra guest fees. Airbnb also allows Custom Pricing Rules and Promotions, enabling hosts to offer tiered rates or discounts based on season, length of stay, or booking window.

Airbnb Host Requirements

Host requirements vary by location but always require compliance with local laws and regulations, accurate listing descriptions, safe and habitable conditions, and adherence to Airbnb community standards. In some cities, hosts must also obtain permits or complete registration processes for short term hosting, making legal compliance an essential part of listing a property. Learn more about what’s expected of hosts on Airbnb.

Airbnb also automatically includes AirCover for Hosts, which offers coverage for property damage and liability—at no extra cost. This protection increases trust between hosts and guests while reducing risk. 

How Do Airbnb Hosts Get Paid?

Funds are typically sent via direct deposit, bank transfer, or other selected payout methods approximately 24 hours after a guest checks in. Airbnb service fees are deducted before issuing payment and processing times depend on the host’s bank and country.

This structure protects guests from paying directly before arrival while ensuring hosts receive compensation shortly after the stay begins.

Introduction of Airbnb-friendly Apartments

Under the Airbnb-friendly program, landlords allow tenants to host under defined conditions. This model serves renters who want to earn extra income from hosting their space on Airbnb when traveling and provides assurances for landlords concerned about unmonitored hosting activity. 

Firstly, the landlord sets rules for guests and hosts on Airbnb in their community. They  can also elect to earn a share of revenue from their resident’s hosting activity. Then, they have visibility into the Airbnb activity in their community and can enforce the rules. Tenants can host openly while property owners have the confidence that their residential community standards will be upheld.

FAQ

How does Airbnb make money?

Airbnb charges service fees. It can be a split fee to both guests and hosts for each booking. Or a single fee. The amount depends on which country you are booking. Learn more.

Are Airbnb bookings refundable?

Refund eligibility depends on the host’s cancellation policy and the timing of cancellation.

author avatar
Raissa
Raíssa has been leading marketing at Dwellsy since early 2025, bringing five years of experience in content, strategy, and storytelling. She began honing her skills in 2016 with an Associate Degree in Marketing, later earning a Bachelor's in Communication and Marketing. A lifelong reader, she loves challenges, a good sense of humor, and when people don’t talk about themselves in the third person… like she just did.

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